- Urban Drones is located in South Florida and all orders are shipped from our South Florida warehouse.
- 98% of orders placed before 4 p.m. eastern time are shipped the same day.
- We ship via USPS and UPS.
- All orders of $499 are shipped free using USPS 3 day or UPS ground.
We offer fast worldwide shipping. The shipping fees estimates are calculated in the cart by entering your shipping address, this calculator is also provided on the payment screen. Every order we ship will have a tracking number. You will receive an email with a tracking number once we ship the item.
Most of the time, orders for items in stock place before 3 p.m. eastern time, get shipped on the same day, unless there are customization requirements.
Thanks for shopping at Urban Drones.
If you are not entirely satisfied with your purchase, we're here to help.
Before you can return an item, customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. To request a Return Merchandise Authorization send an email to Support@UrbanDrones.com
In your email, you must include the following:
- Which item you are returning (if the order included multiple items)
Ship to the following address:
12237 NW 35 St. Coral Springs, FL 33065
- You have 15 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Unopened boxes can be returned with no questions asked within our 10 day policy (from delivery date). Shipping fee will be deducted from the refund and a 15% restocking fee will apply.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We are NOT responsible for lost packages.
4) We do NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging.