- Urban Drones is located in South Florida and all orders are shipped from our South Florida warehouse.
- 98% of orders placed before 2 p.m. Eastern Time are shipped the same day.
- We ship via FedEx, UPS and USPS and days are counted in BUSINESS DAYS.
- All orders of $499 are shipped free using FedEx, USPS or UPS with signature required.
- Next day orders are in Business Days.
EXEPTION FOR SHIPPING RULES:
Shipping times have a money back guarantee, except when Fedex, UPS or USPS announce an extraordinary weather event or other natural disaster and they suspend their delivery guarantee. Example of extraordinary events are: Hurricanes, snow storms, earthquakes, terrorism etc.
For more information on these rules visit: https://www.fedex.com/en-us/service-guide.html
- Order number
- Which item you are returning (if the order included multiple items)
- Reason for the return
12237 NW 35 St. Coral Springs, FL 33065
- You have 15 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Unopened boxes can be returned with no questions asked within our 10 day policy (from delivery date). Shipping fee will be deducted from the refund and a 15% restocking fee will apply.
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We are NOT responsible for lost packages.
4) We do NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging.